In the At Netmantos , we value your satisfaction and the quality of our products. Each piece is carefully shipped to ensure you receive exactly what you ordered.

However, we understand that unexpected events can happen. That's why we offer a clear and transparent exchange and return policy. Our goal is to ensure a safe and positive experience, respecting your rights and maintaining the smooth running of our operation.


✅ WHEN IS IT POSSIBLE TO REQUEST AN EXCHANGE OR RETURN?
We accept exchanges or returns only in the following cases:

• Product with visible or functional manufacturing defect.

• Product with shipping error (model, color, print or size different from the one requested).

• Product damaged during transport.

📆 The deadline to request an exchange or refund is until 7 calendar days after receipt of the order , as provided for in article 49 of the Consumer Protection Code.
After this period, it will unfortunately no longer be possible to fulfill the request.

❌ ITEMS THAT ARE NOT ELIGIBLE FOR EXCHANGE OR RETURN
Some situations, although understandable, are not subject to exchange or return. They are:

• Errors when choosing the size (full sizing information is provided on the product pages).

• Products personalized items, such as shirts with names, numbers or patches applied on request.

• Products without original packaging, labels removed, signs of use, washing or damage caused by misuse.

👉 How we work with international logistics and many products are customized on demand , We are unable to make exchanges due to purchase regret or wrong choice . This care avoids waste, reduces prices and allows us to maintain promotions and benefits for our customers.

📦 RETURN CONDITIONS
For the return to be approved:

• The product must be unused , in original packaging , with all the labels and accessories .

• After the request, the item will go through a internal quality assessment , before releasing the shipment of a new item.

💬 HOW TO APPLY?
Simply contact our customer service team through our official channels:

+55 11 94111-7662 or 📧 sac@netmantos.com.br

Report:

• Order number

• Reason for request

• Photos or videos that prove the problem with the product

Our team will analyze the case and return with a solution within 7 business days .

🙏 TRANSPARENCY AND COMMITMENT
We know that unexpected events can happen and we are always ready to help. However, we also count on our customers' understanding to follow the criteria described above.

Our commitment is to quality, respect and transparency , both when selling and when resolving.