✅ Orders NOT sent
You can request cancellation within 24 hours after purchase confirmation , as long as the order is still has not been prepared for shipment .
In this case, the cancellation will be processed normally and at no cost . Just contact our support as soon as possible.
❌ Orders ALREADY sent
As this is an international order and it is not possible to change the destination address after posting, It is not possible to cancel the order after immediate shipment .
What to do:
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Wait for the product to arrive normally.
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After receiving, contact our support to request a return.
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Once the product is returned and checked by the team, a full refund will be issued .
⚠️ Attention:
Orders refused upon delivery or not paid due to customs fee may be held at customs, with no possibility of recovery or refund .
🛑 CUSTOM SHIRTS
Order shirts with personalization (name and/or number) cannot be cancelled if the customization process has already been started or completed, as it is a custom-made item custom made , no possibility of resale.
Before finalizing a custom order, please carefully review all information entered.
💸 REFUND TIMELINES
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PIX : up to 1 business day after confirmation of return or authorized cancellation
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Credit card : from 1 to 3 business days after confirmation
( the amount may appear on the next or subsequent bill, depending on the card operator )
📲 SERVICE
If you have any questions, please contact our Official WhatsApp . Our team is available to assist you with agility, clarity and respect .
Our policy was created to offer an experience fair, safe and transparent .
Thank you for trusting us Netmantos , the store that dresses your passion with quality and seriousness.
